Tev’s approach was superb from the very beginning. He fully explained the Rezum procedure and other options before I made a final choice. He met me pre op to reassure and give a further explanation as to what was going to happen and what to expect. He met me post op to talk through the procedure and the outcome and how to manage the ensuing days and weeks. He continued to keep in touch thereafter and to liaise with me and the post op nurse over the ensuing two to three weeks. I felt fully cared for and fully informed.